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Generation Guide · 2020–2025 Ford Explorer · 3-row midsize SUV

2020 Ford Explorer Reliability: Common Problems & Buying Guide

9 min read

Also worth reading: 2011–2019 Ford Explorer Buying Guide, Ford Explorer Buying Guide and Ford Reliability Guide.

The 2020–2025 Ford Explorer covers the 6th gen generation from start to finish. Mechanically these years are the same car — same platform, same engine family, same failure points — so shop the individual car's condition and service history rather than chasing a specific model year. Avoid the 2020 recall lottery. 2022+ are better sorted; ST is the enthusiast pick.

Is the 2020 Ford Explorer Reliable — and Is It a Good Year?

The 2020 Ford Explorer is usable but it's the weakest year of the 6th generation. It's the launch year of the new rear-drive-based CD6 platform, and early-build cars drew a long list of recalls and software fixes. A 2020 with every recall closed out and a clean pre-purchase inspection is a fine used SUV; an undocumented one is not worth the discount.

  • Is the 2020 Explorer reliable?Acceptable, not exemplary. Reliability on a 2020 comes down to whether the first-year recalls and SYNC/transmission software updates were completed.
  • Is the 2020 Explorer XLT reliable?Yes — the XLT is as reliable as any other 2020 Explorer. It uses the mainstream 2.3L EcoBoost and 10-speed automatic, and there are no XLT-specific faults; trim only changes equipment.
  • Most common 2020 problemsFirst-year recall work, SYNC/infotainment glitches, and 10-speed automatic shift quality addressed by software.
  • Good used SUV?Only with proof of completed recalls and updates. Otherwise step up to a 2022+ Explorer, which is much better sorted.

On the 2020 Explorer, paperwork matters more than mileage — a documented car is a very different purchase from an undocumented one.

Quick Verdict
⭐ Overall verdict
4.3/5 · Very good
Reliability
4.2/5 · Very good
Known problems
Multiple early-life recalls (2020) — verify all completed, SYNC glitches on early cars, Some 10-speed shift concerns
Recommended?
Yes — a strong used buy
Better alternatives
The 2011–2019 generation is cheaper and simpler, with an older tech and safety package.
Maintenance
4.1/5 · Very good

Bottom line: Recommended — a safe, defensible used purchase with the right pre-purchase inspection.

Buy Score
★★★★4.3/5
Recommended — a safe, defensible used purchase with the right pre-purchase inspection.
Reliability
★★★★4.2/5
Maintenance
★★★★4.1/5
Ownership cost
★★★★4.2/5
Parts availability
★★★★★4.7/5
Model-year changes

What's New in the 2020–2025 Explorer?

This generation launched in 2020: Back to rear-wheel-drive-based CD6 platform, 10-speed automatic, hybrid added. Mid-cycle updates landed in 2023, so later cars in the span pick up interior and tech revisions. Powertrain and core hardware carry over across the span, which is exactly why we cover the whole generation on one page instead of splitting near-identical years apart.

Engines
  • 2.3L EcoBoost I4
  • 3.0L EcoBoost V6 (ST)
  • 3.3L hybrid V6
  • 3.0L HO EcoBoost (ST)
Transmissions
  • 10-speed automatic
Reliability

How Reliable Is the 2020–2025 Explorer?

Across 2020–2025, reliability tracks the generation as a whole rather than any one model year. Early-build cars (2020–2021) carry the usual first-run risk, and late-run cars have had years of TSB and running fixes applied. The issues that actually decide whether a car is worth buying: Multiple early-life recalls (2020) — verify all completed; SYNC glitches on early cars; Some 10-speed shift concerns.

Known issues

Common Problems

Bring this list to your pre-purchase inspection.

  • Multiple early-life recalls (2020) — verify all completed
  • SYNC glitches on early cars
  • Some 10-speed shift concerns
Year-specific

2020 Ford Explorer Common Problems

The 2020 problems buyers ask about most, and what to check on each.

  • First-year recalls

    2020 launch cars were subject to multiple recalls. Symptom: nothing obvious on a test drive — this is a records issue. What to check: run the VIN through NHTSA's recall lookup and have a Ford dealer confirm every open campaign is closed.

  • SYNC / infotainment glitches

    Symptoms: slow boot, frozen or rebooting screen, camera or phone-pairing dropouts. What to check: start the car cold and let the screen boot on its own, cycle the reverse camera, pair a phone, and confirm the latest SYNC software has been installed.

  • 10-speed automatic shift quality

    Symptoms: harsh or hunting shifts, a clunk on low-speed downshifts. What to check: drive from cold in stop-and-go and at highway speed; ask whether the transmission control software updates were applied, since they resolved most complaints.

  • Build-quality complaints on early cars

    Symptoms: interior trim rattles, misaligned panels, wind noise. What to check: drive a rough road with the radio off and inspect panel gaps and door seals.

Trim

2020 Ford Explorer XLT Reliability

The XLT is the volume 2020 Explorer trim and there are no XLT-specific reliability problems. It pairs the 2.3L EcoBoost four with the 10-speed automatic in rear- or all-wheel drive, the same hardware used across most of the range, so its reliability picture is identical to the rest of the 2020 model year: recall completion, SYNC software, and transmission software are what separate a good car from a bad one. Because the XLT skips much of the Limited and Platinum electronics content, there is simply less equipment to go wrong over time.

Platform

Why 2020 Matters: First Year of the CD6 Explorer

The 2020 Explorer isn't a carryover of the 2019 car — Ford moved it from the front-drive-based unibody platform used from 2011–2019 to the rear-drive-based CD6 architecture, with a new 2.3L EcoBoost/3.0L EcoBoost lineup and a 10-speed automatic. That's why a used 2020 has to be evaluated on its own terms rather than lumped in with the years on either side of it.

  • Different car from a 2019

    Nothing structural carries over. The 5th-gen problems buyers research — internal water pump on the 3.5L V6, PTU failures on AWD — do not apply to a 2020. Cross-shopping a 2019 against a 2020 means comparing two entirely different vehicles.

  • Launch-year execution, not a bad design

    The generation itself has proven solid; the 2020 build specifically drew recalls and software revisions as Ford sorted out the new platform and 10-speed calibration. Being an early model year is a reason to check documentation carefully, not a reason to write the car off.

  • Later years are more sorted

    2022 and later cars were built after those running fixes, and the 2023 update brought further interior and tech revisions. If two examples cost nearly the same, the later one is the lower-risk buy.

The Verdict

Is the 2020 Ford Explorer a Good Year?

It can be, at the right price. The 2020 Explorer is the first year of the 6th generation, so it carries launch-year risk that the 2022+ cars don't. Buy one only if the seller can show completed recalls and dealer software updates, the SYNC system behaves from a cold start, and the 10-speed shifts cleanly on a proper test drive. If that documentation is missing, spend the extra money on a 2022 or later example.

Inspect before buying
  • VIN recall check plus dealer confirmation that all campaigns are closed
  • Cold-start SYNC boot, reverse camera, and phone pairing
  • Cold and warm drive: 10-speed shift quality in traffic and on the highway
  • Transmission control and SYNC software update history
  • Panel gaps, door seals, and interior rattles on a rough road
  • Service records for oil changes on the 2.3L EcoBoost

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Ownership

Maintenance Expectations

Expect Explorer maintenance costs typical of the 6th gen generation. Engines: 2.3L EcoBoost I4 / 3.0L EcoBoost V6 (ST) / 3.3L hybrid V6 / 3.0L HO EcoBoost (ST). Transmissions: 10-speed automatic. Budget for the usual service intervals (oil, brakes, cooling, transmission fluid) plus preventative work on the known-weak items above. Parts for a 2025 Ford Explorer are cheap and widely available.

Before you buy

Inspection Checklist

Focused on what tends to fail on the 6th gen generation.

Engine
Cold-start smoke, oil level and color, valve cover / cam-cover leaks, timing components if due.
Transmission
Shift quality from a cold start, TCC lockup smoothness, fluid color and smell.
Suspension
Bushings, ball joints, shocks/struts; listen for clunks over bumps.
Rust
Rocker panels, wheel arches, frame and suspension mounts; critical on trucks and SUVs in salt-belt states.
Cooling System
Coolant color, pressure test, radiator condition, water-pump seepage.
Electronics
Infotainment boot time, cameras, driver-assist calibration, power seats and windows.
Interior
Dashboard cracks in hot climates, seat bolster wear, headliner sagging.
Service Records
Verify recall completion, timing-belt/water-pump history, transmission service intervals.
The Verdict

Should You Buy a 2020–2025 Explorer?

Within 2020–2025, condition and maintenance history beat model year almost every time. Later cars in the span are typically the most sorted; earlier cars are the cheapest way into the generation. If a 2020–2025 Ford Explorer passes a pre-purchase inspection with the known weak points checked, it's a defensible used buy. Strengths in this generation: Fun ST trim, Refined highway ride, Good tech.

Best for: Buyers cross-shopping the whole 6th gen generation of the Ford Explorer rather than one specific model year.

Better alternatives

Consider Instead

The 2011–2019 generation is cheaper and simpler, with an older tech and safety package.

People Also Ask

Is the 2020–2025 Ford Explorer reliable?

Across 2020–2025, reliability tracks the generation as a whole rather than any one model year. Early-build cars (2020–2021) carry the usual first-run risk, and late-run cars have had years of TSB and running fixes applied. The issues that actually decide whether a car is worth buying: Multiple early-life recalls (2020) — verify all completed; SYNC glitches on early cars; Some 10-speed shift concerns.

What engine does the 2020–2025 Ford Explorer use?

The 6th gen generation offered 2.3L EcoBoost I4, 3.0L EcoBoost V6 (ST) and 3.3L hybrid V6. Which one you buy matters more for long-term cost than trim level does.

What are the most common 2020–2025 Ford Explorer problems?

The issues owners report most are multiple early-life recalls (2020) — verify all completed, SYNC glitches on early cars and some 10-speed shift concerns. Every one of them is checkable before you hand over money.

Is the 2020–2025 Ford Explorer worth buying today?

Within 2020–2025, condition and maintenance history beat model year almost every time. Later cars in the span are typically the most sorted; earlier cars are the cheapest way into the generation. If a 2020–2025 Ford Explorer passes a pre-purchase inspection with the known weak points checked, it's a defensible used buy.

Is the 2020–2025 Ford Explorer expensive to maintain?

Expect Explorer maintenance costs typical of the 6th gen generation. Engines: 2.3L EcoBoost I4 / 3.0L EcoBoost V6 (ST) / 3.3L hybrid V6 / 3.0L HO EcoBoost (ST).

Frequently Asked Questions

Is the 2020 Ford Explorer reliable?
It's the weakest year of the current generation, but a documented car is reliable enough. 2020 was the launch year of the rear-drive-based 6th-generation Explorer and early cars drew multiple recalls plus SYNC and transmission software updates. A 2020 with all of that work completed behaves much like a later car; one without records is a gamble.
Is the 2020 Ford Explorer XLT reliable?
Yes — as reliable as any other 2020 Explorer. The XLT uses the same 2.3L EcoBoost and 10-speed automatic as most of the range and has no trim-specific faults. It also carries less optional electronics than Limited and Platinum trims, so there's less to fail. Judge an XLT on recall completion, software updates, and service history rather than the badge.
What are the most common problems with the 2020 Ford Explorer?
First-year recall work, SYNC/infotainment glitches such as slow boots and camera dropouts, 10-speed automatic shift-quality complaints that software updates addressed, and early-build trim and assembly issues. None of them are automatic deal-breakers, but all of them are things to verify before you buy.
Is 2020 a good year for the Ford Explorer?
It's the year to be most careful with. 2020 is the first model year of the 6th generation, and 2022 and later cars are noticeably better sorted. Buy a 2020 only at a discount and only with proof that the recalls and dealer software updates were completed.
What should I check before buying a used 2020 Ford Explorer?
Run the VIN through NHTSA's recall lookup and have a Ford dealer confirm every campaign is closed. Then cold-start the car and watch SYNC boot, cycle the reverse camera, drive it in traffic and at highway speed to judge 10-speed shift quality, ask for transmission and SYNC software update history, and check panel gaps, door seals and interior rattles on a rough road.
How does the 2020 Explorer compare with other model years?
It's a completely different vehicle from a 2019 — 2020 moved to the rear-drive-based CD6 platform with a 10-speed automatic — so the 5th-gen water pump and PTU issues don't apply. Within the 6th generation, 2022 and later cars were built after the early running fixes and are the safer used buy if your budget stretches that far.
Is the 2020–2025 Ford Explorer reliable?
Across 2020–2025, reliability tracks the generation as a whole rather than any one model year. Early-build cars (2020–2021) carry the usual first-run risk, and late-run cars have had years of TSB and running fixes applied. The issues that actually decide whether a car is worth buying: Multiple early-life recalls (2020) — verify all completed; SYNC glitches on early cars; Some 10-speed shift concerns.
Should I buy a 2020–2025 Ford Explorer?
Within 2020–2025, condition and maintenance history beat model year almost every time. Later cars in the span are typically the most sorted; earlier cars are the cheapest way into the generation. If a 2020–2025 Ford Explorer passes a pre-purchase inspection with the known weak points checked, it's a defensible used buy. Strengths in this generation: Fun ST trim, Refined highway ride, Good tech.
What are the common problems on the 2020–2025 Ford Explorer?
Multiple early-life recalls (2020) — verify all completed; SYNC glitches on early cars; Some 10-speed shift concerns
Is the 2020–2025 Ford Explorer expensive to maintain?
Expect Explorer maintenance costs typical of the 6th gen generation. Engines: 2.3L EcoBoost I4 / 3.0L EcoBoost V6 (ST) / 3.3L hybrid V6 / 3.0L HO EcoBoost (ST). Transmissions: 10-speed automatic. Budget for the usual service intervals (oil, brakes, cooling, transmission fluid) plus preventative work on the known-weak items above. Parts for a 2025 Ford Explorer are cheap and widely available.
What's new in the 2020–2025 Explorer?
This generation launched in 2020: Back to rear-wheel-drive-based CD6 platform, 10-speed automatic, hybrid added. Mid-cycle updates landed in 2023, so later cars in the span pick up interior and tech revisions. Powertrain and core hardware carry over across the span, which is exactly why we cover the whole generation on one page instead of splitting near-identical years apart.
What engines and transmissions did the 2020–2025 Ford Explorer come with?
Engines: 2.3L EcoBoost I4, 3.0L EcoBoost V6 (ST), 3.3L hybrid V6, 3.0L HO EcoBoost (ST). Transmissions: 10-speed automatic.
What should I inspect on a used 2020–2025 Ford Explorer?
Engine: Cold-start smoke, oil level and color, valve cover / cam-cover leaks, timing components if due. Transmission: Shift quality from a cold start, TCC lockup smoothness, fluid color and smell. Suspension: Bushings, ball joints, shocks/struts; listen for clunks over bumps. Rust: Rocker panels, wheel arches, frame and suspension mounts; critical on trucks and SUVs in salt-belt states.
Who is a 2020–2025 Ford Explorer best for?
Buyers cross-shopping the whole 6th gen generation of the Ford Explorer rather than one specific model year.
Should I consider a different year instead?
The 2011–2019 generation is cheaper and simpler, with an older tech and safety package.
Generation guide

Ford Explorer Generations

Jump straight to the generation you're shopping.

  1. Generation 1

    4th gen · 20062010

    Body-on-frame, revised suspension, refined V6/V8 options.

  2. Generation 2

    5th gen · 20112019

    Unibody crossover, front-wheel-drive-based, EcoBoost V6 available.

  3. Generation 3

    6th gen · 20202025

    Back to rear-wheel-drive-based CD6 platform, 10-speed automatic, hybrid added.

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